Shipping policy

Shipping Policy

At Kaey Atelier, we strive to provide a seamless shopping experience from purchase to delivery. Here's what you can expect from our shipping process:

Order Processing

Orders are processed promptly upon receipt of payment. As soon as you make a purchase on our website, our team begins preparing your items for shipment. This process typically starts immediately after your order is placed.

Dispatch Time

Once your order is processed, please allow 7-14 business days for your item to be dispatched. During this time, we meticulously craft your handmade decorative cushion cover to ensure the highest quality and attention to detail.

Shipment Notification

Upon dispatch of your order, you will receive an email or text notification informing you that your product is on its way. 

Personalized Products

Please note that personalized or customized products may require additional time for production. In such cases, we will promptly notify you of any expected delays and provide an estimated delivery timeframe.

International Shipping

For international orders, please allow for additional transit time depending on your location and any applicable customs clearance procedures.

Contact Us

If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.

Thank you for choosing Kaey Atelier for your decorative cushion cover needs. We appreciate your patience and support as we strive to deliver exceptional products to your doorstep.