Refund policy

Return Policy

At Kaey Atelier, we take great pride in the craftsmanship and quality of our handmade decorative cushion covers. Each item is meticulously crafted to order, ensuring that it meets our high standards and your unique specifications.

Refund Policy

As our products are handmade to order, we regret to inform you that we cannot offer refunds once an order has been placed. However, we understand the importance of ensuring your complete satisfaction with your purchase.

Sample Requests

To help you make an informed decision before placing your order, we offer the option to request a sample of the fabric used in our cushion covers. This allows you to assess the texture, color, and quality of the fabric firsthand, ensuring that it meets your expectations before proceeding with your purchase.

Return Process

Should you have any concerns about your order upon its arrival, please contact our customer service team within 7 days of receiving your order. While we do not offer free returns, we will work with you to address any issues and find a suitable resolution.